Privacy Policy

Last Updated: 30 December 2024

This Privacy Policy describes how MegaICT.my (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, located at megaict.my (the “Website”) and the services offered through it.

1. Commitment to Privacy

We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Collection of Personal Information

We may collect the following types of personal information from you:

  • Information You Provide Directly:
    • Contact Information: Name, email address, phone number, postal address.
    • Account Information: Usernames and passwords for accessing your account on our Website (if applicable).
    • Payment Information: Credit card details, bank account information (if you make purchases through our Website).
    • Communication Information: Information you provide when contacting us (e.g., via email, contact forms).
    • Other Information: Any other information you voluntarily provide to us through our Website.
  • Information We Collect Automatically:
    • Log Data: IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and other usage data.
    • Cookies and Similar Technologies: We may use cookies and other tracking technologies to collect information about your browsing behavior and preferences on our Website. This may include information such as your browsing activity, search terms, device type, and IP address.
    • Device Information: Information about the device you use to access our Website, such as the device type and operating system.

3. Purpose of Collecting Personal Information

We collect your personal information for the following purposes:

  • To provide and maintain our Website and services.
  • To personalize your experience on our Website.
  • To process and fulfil orders you place through our Website.
  • To communicate with you about our services, updates, and promotions (where you have given us your consent).
  • To respond to your inquiries and provide customer support.
  • To improve our Website and services.
  • For internal purposes, such as data analysis, research, and auditing.
  • To comply with legal and regulatory requirements.

4. Disclosure of Personal Information

We may disclose your personal information to the following third parties, only for the purposes described above:

  • Service Providers: Third-party service providers who assist us with various aspects of our business operations, such as payment processing, data analysis, website hosting, email delivery, and marketing.
  • Affiliates and Business Partners: If you have given us consent, to our affiliated companies and business partners, who may offer services or products that you may be interested in.
  • Legal Authorities: If required to do so by law or in response to a valid legal request (e.g., court order, subpoena).
  • Other Third Parties: With your consent, or when you direct us to share your information with them.
  • In the event of a business transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

We require that these third parties maintain the confidentiality of your personal information and use it only for the purposes for which it was disclosed.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, modification, disclosure, or loss. These measures include:

  • Secure server infrastructure
  • Data encryption where appropriate
  • Regular security assessments
  • Limiting access to personal information to authorized personnel.

While we take reasonable precautions to protect your data, we cannot guarantee the absolute security of data transmission over the Internet.

6. Transfer of Personal Information Outside Malaysia

In some cases, we may transfer your personal information to countries outside of Malaysia. In such instances, we will take all necessary steps to ensure that your personal information is protected in accordance with the PDPA and other applicable laws. This includes ensuring that the recipients of your data implement appropriate technical and organisational security measures and that there are contractual safeguards in place between ourselves and the recipient entities.

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely dispose of it.

8. Your Rights under the PDPA

Under the PDPA, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correct: You have the right to request correction of any inaccurate or incomplete personal information.
  • Right to Withdraw Consent: You have the right to withdraw your consent to our use of your personal information, subject to legal or contractual restrictions.
  • Right to Prevent Processing for Marketing: You have the right to request us to cease using your personal information for direct marketing purposes.

To exercise these rights, please contact us at the contact information provided below.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this page and, where appropriate, notify you through email. We encourage you to review this policy periodically to stay informed about our privacy practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: care@megaict.my